{"id":17,"date":"2023-03-09T07:14:54","date_gmt":"2023-03-09T07:14:54","guid":{"rendered":"https:\/\/innet.fi\/tuki\/palvelukuvaus\/"},"modified":"2025-04-01T10:23:29","modified_gmt":"2025-04-01T10:23:29","slug":"palvelukuvaus","status":"publish","type":"page","link":"https:\/\/innet.fi\/tuki\/palvelukuvaus\/","title":{"rendered":"Palvelukuvaus"},"content":{"rendered":"<div id=\"sp-page\" class=\"spBgcover sp-content-1\" style=\"background-color: rgb(255, 255, 255); font-family: 'Open Sans', sans-serif; font-weight: 400;\">\n<section id=\"sp-d40k9e\" data-mobile-visibility=\"#sp-d40k9e|false\" data-tablet-visibility=\"#sp-d40k9e|false\" data-desktop-visibility=\"#sp-d40k9e|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-section  spBgcustom\" style=\"background-image: linear-gradient(90deg, rgb(20, 109, 142) 0%, rgb(27, 56, 80) 100%); width: 100%; max-width: 100%; background-position: 0px 0px; background-size: 100%;\">\n<div id=\"sp-aqutxc\" data-mobile-visibility=\"#sp-aqutxc|false\" data-tablet-visibility=\"#sp-aqutxc|false\" data-desktop-visibility=\"#sp-aqutxc|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-row sp-w-full  sp-m-auto sm:sp-flex sp-justify-between\" style=\"width: auto; 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}); <\/script><\/div>\n<\/div>\n<\/nav>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"sp-sx5bn4k2vnmr\" data-mobile-visibility=\"#sp-sx5bn4k2vnmr|false\" data-tablet-visibility=\"#sp-sx5bn4k2vnmr|false\" data-desktop-visibility=\"#sp-sx5bn4k2vnmr|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-section \" style=\"background-color: rgb(255, 255, 255); width: 100%; max-width: 100%; padding: 10px;\">\n<div id=\"sp-w6ilfo\" data-mobile-visibility=\"#sp-w6ilfo|false\" data-tablet-visibility=\"#sp-w6ilfo|false\" data-desktop-visibility=\"#sp-w6ilfo|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-row sp-w-full  sp-m-auto sm:sp-flex sp-justify-between\" style=\"width: auto; max-width: 1100px;\">\n<div id=\"sp-xdcd32\" data-mobile-visibility=\"#sp-xdcd32|false\" data-tablet-visibility=\"#sp-xdcd32|false\" data-desktop-visibility=\"#sp-xdcd32|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-col  sp-w-full\" style=\"width: calc(100% + 0px);\">\n<div id=\"sp-y0o5kg\" data-mobile-css=\"#sp-y0o5kg|height:60px;\" data-tablet-css=\"#sp-y0o5kg|height:10px;\" class=\"sp-spacer\" style=\"height: 60px;\"><\/div>\n<p><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-eiatiq7hpp7\" data-mobile-css=\".sp-headline-block-eiatiq7hpp7, #sp-eiatiq7hpp7, #eiatiq7hpp7|font-size:44px;text-align:center;\" data-tablet-css=\".sp-headline-block-eiatiq7hpp7, #sp-eiatiq7hpp7, #eiatiq7hpp7|text-align:center;\" data-mobile-visibility=\".sp-headline-block-eiatiq7hpp7|false\" data-tablet-visibility=\".sp-headline-block-eiatiq7hpp7|false\" data-desktop-visibility=\".sp-headline-block-eiatiq7hpp7|false\" class=\"sp-css-target sp-el-block sp-headline-block-eiatiq7hpp7 sp-type-header\" style=\"font-size: 40px; font-weight: 700; font-style: normal; font-family: 'Open Sans'; color: rgb(60, 84, 104); text-align: left; margin: 20px 0px 0px;\">Yll\u00e4pito- ja Palvelutasokuvaus<\/h1>\n<p><\/span><\/div>\n<\/div>\n<div id=\"sp-otgy0k\" data-mobile-visibility=\"#sp-otgy0k|false\" data-tablet-visibility=\"#sp-otgy0k|false\" data-desktop-visibility=\"#sp-otgy0k|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-row sp-w-full  sp-m-auto sm:sp-flex sp-justify-between\" style=\"width: auto; max-width: 1100px;\">\n<div id=\"sp-sje1px\" data-mobile-visibility=\"#sp-sje1px|false\" data-tablet-visibility=\"#sp-sje1px|false\" data-desktop-visibility=\"#sp-sje1px|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-col  sp-w-full\" style=\"width: calc(100% + 0px);\"><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-epctoz\" data-mobile-css=\".sp-headline-block-epctoz, #sp-epctoz, #epctoz|font-size:44px;text-align:center;\" data-tablet-css=\".sp-headline-block-epctoz, #sp-epctoz, #epctoz|text-align:center;\" data-mobile-visibility=\".sp-headline-block-epctoz|false\" data-tablet-visibility=\".sp-headline-block-epctoz|false\" data-desktop-visibility=\".sp-headline-block-epctoz|false\" class=\"sp-css-target sp-el-block sp-headline-block-epctoz sp-type-header\" style=\"font-size: 20px; font-weight: 400; font-style: normal; font-family: 'Open Sans'; line-height: 1.5; color: rgb(60, 84, 104); text-align: left; margin: 20px 0px 0px;\"><\/h1>\n<p><\/span><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-a89yvu\" data-mobile-css=\".sp-headline-block-a89yvu, #sp-a89yvu, #a89yvu|text-align:center;\" data-tablet-css=\".sp-headline-block-a89yvu, #sp-a89yvu, #a89yvu|text-align:center;\" data-mobile-visibility=\".sp-headline-block-a89yvu|false\" data-tablet-visibility=\".sp-headline-block-a89yvu|false\" data-desktop-visibility=\".sp-headline-block-a89yvu|false\" class=\"sp-css-target sp-el-block sp-headline-block-a89yvu sp-type-header\" style=\"font-size: 20px; color: rgb(60, 84, 104); text-align: left; margin: 0px;\">1. PERUSPALVELUTASO<\/h1>\n<p><\/span><\/p>\n<div id=\"sp-qguwdq\" data-mobile-css=\".sp-text-wrapper-qguwdq, #sp-qguwdq, #qguwdq|text-align:left;\" data-tablet-css=\".sp-text-wrapper-qguwdq, #sp-qguwdq, #qguwdq|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-qguwdq|false\" data-tablet-visibility=\".sp-text-wrapper-qguwdq|false\" data-desktop-visibility=\".sp-text-wrapper-qguwdq|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-qguwdq\" style=\"font-size: 16px; font-weight: 400; font-style: normal; font-family: 'Open Sans'; margin: 0px; text-align: left;\">\n<p>Palvelutasoon kuulumattomista lis\u00e4t\u00f6ist\u00e4 sovitaan erikseen kirjallisesti (esimerkiksi s\u00e4hk\u00f6-posti tai tukitiketti) Tilaajan kanssa. Niist\u00e4 laskutetaan voimassa olevan hinnaston mukaisesti.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-g8pjrn\" data-mobile-css=\".sp-headline-block-g8pjrn, #sp-g8pjrn, #g8pjrn|text-align:center;\" data-tablet-css=\".sp-headline-block-g8pjrn, #sp-g8pjrn, #g8pjrn|text-align:center;\" data-mobile-visibility=\".sp-headline-block-g8pjrn|false\" data-tablet-visibility=\".sp-headline-block-g8pjrn|false\" data-desktop-visibility=\".sp-headline-block-g8pjrn|false\" class=\"sp-css-target sp-el-block sp-headline-block-g8pjrn sp-type-header\" style=\"font-size: 20px; color: rgb(60, 84, 104); text-align: left; margin: 0px;\">2. PALVELUTASOON KUULUMATTOMIEN T\u00d6IDEN TILAUS JA VELOITUS<\/h1>\n<p><\/span><\/p>\n<div id=\"sp-fy7pu6\" data-mobile-css=\".sp-text-wrapper-fy7pu6, #sp-fy7pu6, #fy7pu6|text-align:left;\" data-tablet-css=\".sp-text-wrapper-fy7pu6, #sp-fy7pu6, #fy7pu6|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-fy7pu6|false\" data-tablet-visibility=\".sp-text-wrapper-fy7pu6|false\" data-desktop-visibility=\".sp-text-wrapper-fy7pu6|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-fy7pu6\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p>Palvelutasoon kuulumattomista lis\u00e4t\u00f6ist\u00e4 sovitaan erikseen kirjallisesti (esimerkiksi s\u00e4hk\u00f6-posti tai tukitiketti) Tilaajan kanssa. Niist\u00e4 laskutetaan voimassa olevan hinnaston mukaisesti.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-mvo4u7\" data-mobile-css=\".sp-headline-block-mvo4u7, #sp-mvo4u7, #mvo4u7|text-align:center;\" data-tablet-css=\".sp-headline-block-mvo4u7, #sp-mvo4u7, #mvo4u7|text-align:center;\" data-mobile-visibility=\".sp-headline-block-mvo4u7|false\" data-tablet-visibility=\".sp-headline-block-mvo4u7|false\" data-desktop-visibility=\".sp-headline-block-mvo4u7|false\" class=\"sp-css-target sp-el-block sp-headline-block-mvo4u7 sp-type-header\" style=\"font-size: 20px; color: rgb(60, 84, 104); text-align: left; margin: 0px;\">3. PALVELUJEN SAATAVUUS<\/h1>\n<p><\/span><\/p>\n<div id=\"sp-k6zndq\" data-mobile-css=\".sp-text-wrapper-k6zndq, #sp-k6zndq, #k6zndq|text-align:left;\" data-tablet-css=\".sp-text-wrapper-k6zndq, #sp-k6zndq, #k6zndq|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-k6zndq|false\" data-tablet-visibility=\".sp-text-wrapper-k6zndq|false\" data-desktop-visibility=\".sp-text-wrapper-k6zndq|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-k6zndq\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p>Toimittaja pyrkii takaamaan palveluille 99,9 % saatavuustason klo 08:00 \u2013 16:00, 99,7 % klo 16:00 &#8211; 02:00 ja 99 % saatavuustason klo 02:00 \u2013 05:00. 0,15 h \/ vrk k\u00e4ytet\u00e4\u00e4n 02:00 \u2013 05:00 v\u00e4lisen\u00e4 aikana j\u00e4rjestelm\u00e4n varmuuskopioiden ajamiseen.<\/p>\n<p>Toimittaja ei kanna vastuuta tietoverkko-, k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4- tai muista virhetilanteista, tai niist\u00e4 seuranneita toimitettavaan palveluun vaikuttavia virhetilanteita, jotka eiv\u00e4t ole Toimittajan yll\u00e4pidon tai tuen alaisuudessa.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-zf352u\" data-mobile-css=\".sp-headline-block-zf352u, #sp-zf352u, #zf352u|text-align:center;\" data-tablet-css=\".sp-headline-block-zf352u, #sp-zf352u, #zf352u|text-align:center;\" data-mobile-visibility=\".sp-headline-block-zf352u|false\" data-tablet-visibility=\".sp-headline-block-zf352u|false\" data-desktop-visibility=\".sp-headline-block-zf352u|false\" class=\"sp-css-target sp-el-block sp-headline-block-zf352u sp-type-header\" style=\"font-size: 20px; color: rgb(60, 84, 104); text-align: left; margin: 0px;\">4. YLL\u00c4PITOON KUULUVAT K\u00c4YTT\u00d6J\u00c4RJESTELM\u00c4T JA SOVELLUKSET<\/h1>\n<p><\/span><\/p>\n<div id=\"sp-yvbqva\" data-mobile-css=\".sp-text-wrapper-yvbqva, #sp-yvbqva, #yvbqva|text-align:left;\" data-tablet-css=\".sp-text-wrapper-yvbqva, #sp-yvbqva, #yvbqva|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-yvbqva|false\" data-tablet-visibility=\".sp-text-wrapper-yvbqva|false\" data-desktop-visibility=\".sp-text-wrapper-yvbqva|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-yvbqva\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p>Toimittaja tarjoaa palvelutasokuvauksen mukaiset palvelut seuraavien k\u00e4ytt\u00f6j\u00e4rjestelmien piiriss\u00e4:<\/p>\n<p>&nbsp;&#8211; Windows 10<br \/>&nbsp;&#8211; Windows 11<br \/>&nbsp;&#8211; Windows Server 2012<br \/>&nbsp;&#8211; Windows Server 2012 R2<br \/>&nbsp;&#8211; Windows Server 2016<br \/>&nbsp;&#8211; Ja uudempi<br \/>&nbsp;&#8211; Microsoft Surface \u2013laitteet, joissa FullHD-resoluutio<\/p>\n<p>Sovellustuki tarjotaan vain ty\u00f6asemiin ja kannettaviin tietokoneisiin joissa on v\u00e4hint\u00e4\u00e4n FullHD-resoluutio.<\/p>\n<p>Toimittaja varaa oikeuden poistaa k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4 tuettujen k\u00e4ytt\u00f6j\u00e4rjestelmien listalta, kun k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4n toimittajan tuki k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4lle p\u00e4\u00e4ttyy.<\/p>\n<p>Toimittaja varaa oikeuden lis\u00e4t\u00e4 uusia k\u00e4ytt\u00f6j\u00e4rjestelmi\u00e4 yll\u00e4pidon piiriin.<\/p>\n<p><strong>Thin client<\/strong><\/p>\n<p>WinHIT-j\u00e4rjestelm\u00e4 toimii erinomaisesti my\u00f6s erilaisilla thin client -malleilla sek\u00e4 remoteapp -tyyppisesti.<\/p>\n<p>WinHIT tukee sek\u00e4 Internet Explorer -selainta ett\u00e4 Chromium-pohjaista Webview2 -selainta.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-bcub8t\" data-mobile-css=\".sp-headline-block-bcub8t, #sp-bcub8t, #bcub8t|text-align:center;\" data-tablet-css=\".sp-headline-block-bcub8t, #sp-bcub8t, #bcub8t|text-align:center;\" data-mobile-visibility=\".sp-headline-block-bcub8t|false\" data-tablet-visibility=\".sp-headline-block-bcub8t|false\" data-desktop-visibility=\".sp-headline-block-bcub8t|false\" class=\"sp-css-target sp-el-block sp-headline-block-bcub8t sp-type-header\" style=\"font-size: 20px; color: rgb(60, 84, 104); text-align: left; margin: 0px;\">5. TUOTETUKI<\/h1>\n<p><\/span><\/p>\n<div id=\"sp-xwr7er\" data-mobile-css=\".sp-text-wrapper-xwr7er, #sp-xwr7er, #xwr7er|text-align:left;\" data-tablet-css=\".sp-text-wrapper-xwr7er, #sp-xwr7er, #xwr7er|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-xwr7er|false\" data-tablet-visibility=\".sp-text-wrapper-xwr7er|false\" data-desktop-visibility=\".sp-text-wrapper-xwr7er|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-xwr7er\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p>In Net Oy:n tukiprosessi pyrit\u00e4\u00e4n pit\u00e4m\u00e4\u00e4n yksinkertaisena ja k\u00e4ytt\u00e4j\u00e4yst\u00e4v\u00e4llisen\u00e4.<\/p>\n<p><strong>Tuen kiireellisyys<\/strong><\/p>\n<p>&nbsp;&#8211; <strong>Kiireellisiss\u00e4<\/strong> asioissa ensisijainen yhteydenottotapa on puhelin.<br \/>&nbsp;&#8211; <strong>V\u00e4hemm\u00e4n<\/strong> kiireellisiss\u00e4 tapauksissa ensisijaisesti s\u00e4hk\u00f6posti tai tukilomake, jotta ilmoi-tuksista saadaan automaattinen tiketti.<\/p>\n<p><strong>Automaattiseuranta<\/strong><\/p>\n<p>&nbsp;&#8211; In Net Oy pystyy seuraamaan tiettyj\u00e4 palveluja automaattisesti ja reagoi niiden vikatilanteisiin itsen\u00e4isesti.<\/p>\n<p><strong>Tukitiedotteet<\/strong><\/p>\n<p>&nbsp;&#8211; In Net Oy:n tuki tiedottaa asiakkaita s\u00e4\u00e4nn\u00f6llisesti tukitiedotteilla huomioitavista asioista.<\/p>\n<p><strong>Tiket\u00f6intij\u00e4rjestelm\u00e4<\/strong><\/p>\n<p>&nbsp;&#8211; Tuotetuki tiket\u00f6i kaikki asiakastapahtumat joita ei saada heti ratkaistua. Tarvittaessa tikettien ratkaisuaikoja voidaan seurata tilaajan kanssa.<\/p>\n<p><strong>Tukiprosessin kulku<\/strong><\/p>\n<p>&nbsp;&#8211; In Net Oy:n tukeen saavat my\u00f6s loppuk\u00e4ytt\u00e4j\u00e4t olla suoraan yhteydess\u00e4, mutta organisaa-tioiden sis\u00e4isen toimintakyvyn ja tiedonkulun takia normaalisti k\u00e4yt\u00f6ss\u00e4 on oheinen tukiprosessi.<\/p>\n<\/div>\n<figure id=\"sp-dviyi9\" data-mobile-css=\"#sp-dviyi9|text-align:center;\" data-tablet-css=\"#sp-dviyi9|text-align:center;\" class=\"sp-image-wrapper sp-el-block\" style=\"margin: 0px; text-align: center;\">\n<div><span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innet.fi\/tuki\/wp-content\/uploads\/sites\/4\/2023\/03\/theme-builder-2BYa6RHhOfPIw0DA.jpg\" alt=\"\" width=\"1430\" height=\"996\" data-dynamic-tag=\"\" data-image-src=\"\" data-mobile-visibility=\".sp-image-block-dviyi9|false\" data-tablet-visibility=\".sp-image-block-dviyi9|false\" data-desktop-visibility=\".sp-image-block-dviyi9|false\" srcset=\" https:\/\/innet.fi\/tuki\/wp-content\/uploads\/sites\/4\/2023\/03\/theme-builder-2BYa6RHhOfPIw0DA.jpg 1430w\" class=\"sp-image-block-dviyi9 custom-preview-class\" style=\"width: 1430px;\"><\/span><\/div>\n<div id=\"sp-image-dynamic-tags-js-dviyi9\"><script>jQuery(function() { image_dynamic_tags('dviyi9' );});<\/script><\/div>\n<\/figure>\n<div id=\"sp-x2zaj1\" data-mobile-css=\".sp-text-wrapper-x2zaj1, #sp-x2zaj1, #x2zaj1|text-align:left;\" data-tablet-css=\".sp-text-wrapper-x2zaj1, #sp-x2zaj1, #x2zaj1|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-x2zaj1|false\" data-tablet-visibility=\".sp-text-wrapper-x2zaj1|false\" data-desktop-visibility=\".sp-text-wrapper-x2zaj1|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-x2zaj1\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p><strong>Tukitavat<\/strong><\/p>\n<p>In Net Oy:n tuotetuki k\u00e4ytt\u00e4\u00e4 puhelinta, s\u00e4hk\u00f6postia, chat -palvelua asiakaskontakteihin. Saadessaan asiakkaalta luvan tuotetuki k\u00e4ytt\u00e4\u00e4 my\u00f6s Teamviewer quicksupport -ty\u00f6kalua.<\/p>\n<p><strong>Ohjelmiston k\u00e4sikirjat<\/strong><\/p>\n<p>In Net Oy:n tuotetuki toimittaa aina ajantasaiset ohjekirjat pyydett\u00e4ess\u00e4.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span href=\"\" target=\"\" rel=\"\" class=\"sp-header-block-link\" style=\"text-decoration: none;\"><\/p>\n<h1 id=\"sp-e745z3\" data-mobile-css=\".sp-headline-block-e745z3, #sp-e745z3, #e745z3|text-align:center;\" data-tablet-css=\".sp-headline-block-e745z3, #sp-e745z3, #e745z3|text-align:center;\" data-mobile-visibility=\".sp-headline-block-e745z3|false\" data-tablet-visibility=\".sp-headline-block-e745z3|false\" data-desktop-visibility=\".sp-headline-block-e745z3|false\" class=\"sp-css-target sp-el-block sp-headline-block-e745z3 sp-type-header\" style=\"font-size: 20px; color: rgb(60, 84, 104); text-align: left; margin: 0px;\">6. TUOTETUEN YHTEYSTIEDOT<\/h1>\n<p><\/span><\/div>\n<\/div>\n<div id=\"sp-i2cpo2\" data-mobile-visibility=\"#sp-i2cpo2|false\" data-tablet-visibility=\"#sp-i2cpo2|false\" data-desktop-visibility=\"#sp-i2cpo2|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-row sp-w-full  sp-m-auto sm:sp-flex sp-justify-between\" style=\"width: auto; max-width: 1100px;\">\n<div id=\"sp-ljmdxj\" data-mobile-visibility=\"#sp-ljmdxj|false\" data-tablet-visibility=\"#sp-ljmdxj|false\" data-desktop-visibility=\"#sp-ljmdxj|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-col  sp-w-full\" style=\"width: calc(50% + 0px);\">\n<div id=\"sp-yrl4ef\" data-mobile-css=\".sp-text-wrapper-yrl4ef, #sp-yrl4ef, #yrl4ef|text-align:left;\" data-tablet-css=\".sp-text-wrapper-yrl4ef, #sp-yrl4ef, #yrl4ef|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-yrl4ef|false\" data-tablet-visibility=\".sp-text-wrapper-yrl4ef|false\" data-desktop-visibility=\".sp-text-wrapper-yrl4ef|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-yrl4ef\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p><strong>In Net Oy tuotetuki<\/strong><\/p>\n<p>Lahden toimisto<br \/>Kariniemenkatu 39<br \/>15140 Lahti<\/p>\n<p>Puhelin:<br \/><strong>040 8316150<\/strong><\/p>\n<\/div>\n<\/div>\n<div id=\"sp-vlzczw\" data-mobile-visibility=\"#sp-vlzczw|false\" data-tablet-visibility=\"#sp-vlzczw|false\" data-desktop-visibility=\"#sp-vlzczw|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-col  sp-w-full\" style=\"width: calc(50% + 0px);\">\n<div id=\"sp-r5n84g\" data-mobile-css=\".sp-text-wrapper-r5n84g, #sp-r5n84g, #r5n84g|text-align:left;\" data-tablet-css=\".sp-text-wrapper-r5n84g, #sp-r5n84g, #r5n84g|text-align:left;\" data-mobile-visibility=\".sp-text-wrapper-r5n84g|false\" data-tablet-visibility=\".sp-text-wrapper-r5n84g|false\" data-desktop-visibility=\".sp-text-wrapper-r5n84g|false\" class=\"sp-css-target sp-text-wrapper sp-el-block sp-text-block-style sp-text-wrapper-r5n84g\" style=\"font-size: 16px; margin: 0px; text-align: left;\">\n<p><strong>Tukis\u00e4hk\u00f6posti:<\/strong><\/p>\n<p><a href=\"tuki@innet.fi\">tuki (at) innet.fi<\/a><\/p>\n<p><strong>Muu tuki:<\/strong><\/p>\n<p><a href=\"https:\/\/innet.fi\/tuki\/\">Tukisivut ja Chat<\/a><br \/><a href=\"https:\/\/innet.fi\/tuki\/yhteystiedot\/\">Tukilomake<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"sp-xnwbpqave6zp\" data-mobile-visibility=\"#sp-xnwbpqave6zp|false\" data-tablet-visibility=\"#sp-xnwbpqave6zp|false\" data-desktop-visibility=\"#sp-xnwbpqave6zp|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-section  spBgcover\" style=\"background-color: rgb(243, 243, 243); width: 100%; max-width: 100%; padding: 10px;\">\n<div id=\"sp-jqc4kq\" data-mobile-visibility=\"#sp-jqc4kq|false\" data-tablet-visibility=\"#sp-jqc4kq|false\" data-desktop-visibility=\"#sp-jqc4kq|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-row sp-w-full  sp-m-auto sp-flex sp-flex-row sp-items-center\" style=\"width: auto; max-width: 1100px;\">\n<div id=\"sp-f9x3kj\" data-mobile-visibility=\"#sp-f9x3kj|false\" data-tablet-visibility=\"#sp-f9x3kj|false\" data-desktop-visibility=\"#sp-f9x3kj|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-col  sp-w-full\" style=\"width: calc(35% + 0px);\">\n<figure id=\"sp-nm1aheynvmnp\" data-mobile-css=\"#sp-nm1aheynvmnp|text-align:center;\" data-tablet-css=\"#sp-nm1aheynvmnp|text-align:center;\" class=\"sp-image-wrapper sp-el-block\" style=\"margin: 4px 0px 0px; text-align: left;\">\n<div><span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/innet.fi\/tuki\/wp-content\/uploads\/sites\/4\/2023\/03\/theme-builder-fFQpwBCsKH5vrzyP.png\" alt=\"\" width=\"190\" height=\"50\" data-dynamic-tag=\"\" data-image-src=\"\" data-mobile-visibility=\".sp-image-block-nm1aheynvmnp|false\" data-tablet-visibility=\".sp-image-block-nm1aheynvmnp|false\" data-desktop-visibility=\".sp-image-block-nm1aheynvmnp|false\" srcset=\" https:\/\/innet.fi\/tuki\/wp-content\/uploads\/sites\/4\/2023\/03\/theme-builder-fFQpwBCsKH5vrzyP.png 190w\" class=\"sp-image-block-nm1aheynvmnp custom-preview-class\" style=\"width: 190px;\"><\/span><\/div>\n<div id=\"sp-image-dynamic-tags-js-nm1aheynvmnp\"><script>jQuery(function() { image_dynamic_tags('nm1aheynvmnp' );});<\/script><\/div>\n<\/figure>\n<\/div>\n<div id=\"sp-lcrpg9\" data-mobile-visibility=\"#sp-lcrpg9|false\" data-tablet-visibility=\"#sp-lcrpg9|false\" data-desktop-visibility=\"#sp-lcrpg9|false\" data-mobile-css=\"\" data-tablet-css=\"\" class=\"sp-el-col  sp-w-full\" style=\"width: calc(65% + 0px);\">\n<div id=\"sp-t5ym1u\" data-mobile-css=\"#sp-t5ym1u .nav-menu .menu-item |text-align:right\" data-tablet-css=\"#sp-t5ym1u .nav-menu .menu-item |text-align:right\" data-mobile-visibility=\".sp-nav-menu-block-t5ym1u|false\" data-tablet-visibility=\".sp-nav-menu-block-t5ym1u|false\" data-desktop-visibility=\".sp-nav-menu-block-t5ym1u|false\" class=\"sp-nav sp-flex sp-el-block sp-justify-end sp-nav-menu-block-t5ym1u\" style=\"margin: 12px 0px 0px; 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text-align: center; position: relative;\" >\n<p>In Net Oy 2025<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Yll\u00e4pito- ja Palvelutasokuvaus 1. PERUSPALVELUTASO Palvelutasoon kuulumattomista lis\u00e4t\u00f6ist\u00e4 sovitaan erikseen kirjallisesti (esimerkiksi s\u00e4hk\u00f6-posti tai tukitiketti) Tilaajan kanssa. Niist\u00e4 laskutetaan voimassa olevan hinnaston mukaisesti. &nbsp; 2. PALVELUTASOON KUULUMATTOMIEN T\u00d6IDEN TILAUS JA VELOITUS Palvelutasoon kuulumattomista lis\u00e4t\u00f6ist\u00e4 sovitaan erikseen kirjallisesti (esimerkiksi s\u00e4hk\u00f6-posti tai tukitiketti) Tilaajan kanssa. Niist\u00e4 laskutetaan voimassa olevan hinnaston mukaisesti. &nbsp; 3. PALVELUJEN SAATAVUUS Toimittaja pyrkii [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":19,"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":500,"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/pages\/17\/revisions\/500"}],"wp:attachment":[{"href":"https:\/\/innet.fi\/tuki\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}